At Skin Forge, we aim to provide our customers with products that meet the quality and description provided on our Website. This Return & Refund Policy explains when you may request a refund and the process for raising a complaint.
1. General Return Policy
Products purchased from theskinforge.com may be eligible for a refund if the product received:
- Is physically damaged.
- Is defective or does not work properly.
- Is different from the product description shown on the product detail page.
- Has missing parts or items.
If you receive a product with any of the above issues, you must contact our customer support team within 24 hours of delivery.
To help us verify your claim, you may be required to provide:
- Order details
- Receipt or invoice provided with the order
- Clear photographs of the product and damage
- A clear unboxing video showing the condition of the package and product
- Other information requested by our customer support team
Claims submitted after the applicable reporting period may not be considered.
2. Refund Policy
A refund request may be considered if at least one of the following conditions applies:
a) Physically Damaged Product
The product received is physically damaged during delivery.
b) Missing Items or Parts
The order contains missing items or parts that were supposed to be included with the product.
c) Incorrect Product
The product received is different from the product description or product ordered through the Website.
d) Defective Product
The product received is defective or does not work properly.
3. Verification of Refund Claims
All refund requests are subject to verification by Skin Forge.
After receiving your complaint and supporting documents, our team may review the information provided and may request additional details, photographs, videos, or other evidence if required.
A refund will be processed only after the claim has been reviewed and approved.
Submission of a refund request does not automatically guarantee a refund.
4. Refund Processing
If the product is verified to be physically damaged, defective, different from the description, or otherwise eligible for a refund under this policy, the refund will be initiated to the original payment method used for the purchase.
Approved refunds will generally be processed within 10–12 business days after the refund is approved.
The time taken for the amount to appear in your bank account, card, or other payment account may vary depending on the payment provider or financial institution.
5. Replacement Policy
Due to the nature of the products sold by Skin Forge, product replacement is not available.
If a product qualifies for a refund under this policy, the applicable refund will be processed after verification and approval.
6. Order Cancellation Policy
Once an order has been placed and confirmed by the customer, it cannot be cancelled.
We recommend that you carefully review your order details, product selection, delivery address, and other information before completing your purchase.
7. Partial Delivery or Missing Items
If you receive only part of your order or any item is missing, please contact our customer support team within 24 hours of delivery.
For verification, you may be required to provide:
- An unboxing video clearly showing the items received
- Photographs of the package and products
- Receipt or invoice
- Order details
Our team will review the complaint and take appropriate action according to this Return & Refund Policy.
8. Damaged Package or Product
If your package appears damaged at the time of delivery, we recommend carefully checking the package and product.
Please take photographs or record an unboxing video showing the package and product condition before disposing of any packaging material.
Any damage claim should be reported within 24 hours of delivery.
9. How to Request a Refund
To raise a refund request, contact us using the details below:
Email: [email protected]
Phone: +91 97219 13031
Please include:
- Your name
- Order number
- Date of purchase
- Product name
- Reason for the refund request
- Photographs/videos supporting your claim
- Receipt or invoice, where applicable
Our team will review your request and contact you if additional information is required.
10. Important Conditions
Please keep the following points in mind:
- Refund claims must be reported within 24 hours of delivery.
- Refunds are subject to verification and approval.
- Supporting photographs and an unboxing video may be required.
- The original invoice or receipt may be required for verification.
- Replacement is not available under this policy.
- Confirmed orders cannot be cancelled.
- Refunds, when approved, are processed to the original payment method.
- Refund processing generally takes 10–12 business days after approval.
11. Contact Us
If you have any questions regarding our Return & Refund Policy or want to raise a refund request, please contact us:
Skin Forge
Website: theskinforge.com
Email: [email protected]
Phone: +91 97219 13031
Address:
Tahshil, Chourha Rajshreenagar Colony,
Rajarshi Nagar Colony,
Mirzapur, Uttar Pradesh 231001, India
12. Limitation of Liability
Skin Forge shall not be responsible for any direct, indirect, incidental, or consequential loss arising from the use of the Website, its content, or related transactions, to the extent permitted by applicable law.
This Return & Refund Policy may be updated from time to time. Customers are advised to review this page periodically for any changes.
Any dispute arising from or relating to this policy or transactions made through the Website shall be governed by the applicable laws of India and shall be subject to the jurisdiction of the competent courts having jurisdiction over Mirzapur, Uttar Pradesh, subject to applicable law.