At Skin Forge, we understand that sometimes plans may change. If you wish to cancel an order, you may request cancellation within 12 hours of placing the order or before the order is dispatched, whichever is earlier.
To request a cancellation, please contact our customer support team using the details provided below.
Email: [email protected]
Phone: +91 97219 13031
1. Cancellation of Items or Orders
Our aim is to provide a smooth shopping experience to our customers. If you need to cancel an order, you may request cancellation subject to the conditions mentioned in this policy.
Cancellation is available only before the order reaches the applicable confirmation, processing, or dispatch stage.
2. Order-Level Cancellation
You may request cancellation of your complete order if the products in the order have not yet been dispatched.
If payment has already been made for the cancelled order, the eligible refund will be processed to the original payment method.
You can request cancellation through the following methods:
- Contact our customer support team by email.
- Contact our customer support team by phone.
- Use the available online cancellation option, if provided on the Website.
Cancellation Time Limit
Cancellation requests must be submitted within:
12 hours of order placement OR before dispatch, whichever is earlier.
Once the order has been dispatched, cancellation will no longer be available.
3. Orders That Have Been Picked or Shipped
If even one product from your order has already been picked, packed, or shipped, the order cannot be cancelled.
Once the shipment process has started, cancellation may not be possible because the order has already entered the delivery process.
4. Promotional or Special Offer Orders
Orders placed under a special promotional offer, discount scheme, special offer, or other promotional program may not be eligible for cancellation.
The cancellation conditions applicable to such orders will be communicated as part of the relevant offer or promotion.
5. Dispatch-Level Cancellation
Once a product has been picked, packed, shipped, or handed over to the delivery partner, cancellation of the individual product or complete shipment will not be available.
Cancellation will also not be applicable when the shipment:
- Is already in transit.
- Has reached the delivery stage.
- Is out for delivery.
6. Refund for Cancelled Orders
For eligible prepaid orders that are successfully cancelled, the applicable refund will be processed to the original payment method.
Refunds will generally be processed within 7 business days after the cancellation is approved.
The actual time for the refund to appear in your bank account, card, or other payment method may depend on the relevant bank, payment gateway, or financial institution.
7. How to Request Cancellation
To request cancellation, please contact us as soon as possible with your order details.
Skin Forge
Email: [email protected]
Phone: +91 97219 13031
Please provide your:
- Name
- Order number
- Date of order
- Reason for cancellation
Our customer support team will check the order status and confirm whether cancellation is possible.
8. Contact Information
Skin Forge
Website: theskinforge.com
Email: [email protected]
Phone: +91 97219 13031
Address:
Tahshil, Chourha Rajshreenagar Colony,
Rajarshi Nagar Colony,
Mirzapur, Uttar Pradesh 231001, India