At Skin Forge, we aim to process and deliver your orders safely and on time. This Shipping Policy explains the processing time, delivery timelines, shipping charges, and other important information related to orders placed through theskinforge.com.
1. Shipping of Products
Orders placed on our Website are generally processed within 2 (two) business days from the date of purchase.
After processing, the ordered products are generally delivered within 2 (two) to 9 (nine) business days, depending on the delivery location and other applicable factors.
During periods of high order volume, promotional sales, holidays, or other unforeseen circumstances, delivery may take additional time. If there is a significant delay, we may contact you using the email address or phone number provided while placing the order.
2. Order Dispatch and Tracking
Once your order has been dispatched, you may receive an email or SMS containing information about your shipment and delivery status, where tracking information is available.
The delivery partner may also contact you on the phone number provided at the time of placing your order to confirm your availability for delivery.
You are requested to provide an active and reachable phone number when placing your order.
3. Delivery of Orders
You are requested to be available at the delivery address on the expected delivery date.
The product may be delivered directly to you or to another person authorized by you to receive the order on your behalf.
Skin Forge is not responsible for an order received by another person at the delivery address if the order has been accepted or signed for by that person.
4. Delivery Attempts
The delivery partner may make up to 2 (two) delivery attempts at the address provided by you.
If the product cannot be delivered after the applicable delivery attempts, the order may be returned to us and may be cancelled.
Any refund, where applicable, will be processed according to our Return & Refund Policy.
5. Incorrect or Incomplete Address
Customers are responsible for providing a complete and correct delivery address and contact number while placing an order.
Skin Forge will not be responsible for delays, failed deliveries, or returned shipments caused by an incorrect, incomplete, or inaccurate address provided by the customer.
If an order is returned because of an incorrect or incomplete address, any applicable refund will be handled according to our Return & Refund Policy.
6. Damaged Products
If you receive a product that appears to be damaged during delivery, please contact our customer support team as soon as possible.
Any claim regarding damage to the product should be reported within 24 (twenty-four) hours of delivery.
Please provide your order details and, where applicable, photographs or other information that may help us review the issue.
You can contact us at:
Email: [email protected]
Phone: +91 97219 13031
7. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.
The shipping charge may vary depending on factors such as the delivery location, product weight, order size, or other applicable shipping conditions.
The final shipping charge applicable to your order will be shown at checkout.
8. Product Storage
After receiving your order, you should store the product according to the storage instructions provided on the product packaging.
Skin Forge will not be responsible for product quality issues or damage caused by improper storage or failure to follow the storage instructions provided with the product.
Customers are advised to carefully read and follow all storage instructions mentioned on the product packaging.
9. Delivery Delays
While we make reasonable efforts to deliver orders within the estimated delivery period, delivery times may sometimes be affected by circumstances beyond our control, including:
- High order volumes
- Weather conditions
- Transportation delays
- Public holidays
- Natural events
- Delivery partner delays
- Government restrictions
- Other unforeseen circumstances
In such cases, we will make reasonable efforts to process and deliver your order as soon as possible.
10. Contact Us
If you have any questions regarding your shipment or delivery, please contact us:
Skin Forge
Website: theskinforge.com
Email: [email protected]
Phone: +91 97219 13031
Address:
Tahshil, Chourha Rajshreenagar Colony,
Rajarshi Nagar Colony,
Mirzapur, Uttar Pradesh 231001, India
11. Limitation of Liability
Skin Forge shall not be responsible for direct, indirect, incidental, or consequential losses arising from delivery delays or circumstances beyond our reasonable control, to the extent permitted by applicable law.
All information provided in this Shipping Policy is subject to change where necessary.
Any dispute arising from or relating to this Shipping Policy or the delivery of products shall be governed by the applicable laws of India and shall be subject to the jurisdiction of the competent courts having jurisdiction over Mirzapur, Uttar Pradesh, subject to applicable law.