At Skin Forge (“we,” “us,” “our”), we value the trust you place in us and understand the importance of protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or use our website theskinforge.com and use our products or services.

By accessing or using our website, providing your personal information, or purchasing our products, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or provide your personal information.

1. Collection of Your Information

When you use our website, we may collect and store information that you provide to us from time to time.

You may browse certain parts of our website without providing personal information. However, some features and services may require you to provide personal information.

The information we may collect can include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping or delivery address
• Account information, where applicable
• Payment-related information
• Information provided through contact forms
• Product or service preferences
• Any other information you voluntarily provide to us

We may also collect technical information such as your IP address, browser type, device information, pages visited, and the website or URL from which you came to our website.

We may use this information to understand how visitors use our website, improve our products and services, identify technical issues, and provide a better user experience.

2. How We Use Your Information

We may use the information collected from you for the following purposes:

• To provide and deliver products and services requested by you
• To process and manage your orders
• To communicate with you regarding your orders or inquiries
• To respond to your questions, requests, or complaints
• To provide customer support
• To improve our website, products, and services
• To understand customer preferences and website usage
• To process payments through applicable payment service providers
• To prevent fraud, misuse, or other unlawful activities
• To maintain the security of our website
• To comply with applicable legal and regulatory requirements
• To send information about our products, services, offers, and updates where permitted

If we use your personal information for promotional or marketing communications, you may choose to opt out of such communications.

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies are small files stored on your device when you visit a website. They may help us:

• Remember your preferences
• Understand how visitors use our website
• Improve website performance
• Analyze website traffic
• Improve website functionality
• Provide relevant content and marketing where applicable

Some cookies may be placed by third-party service providers that help us with analytics, advertising, website functionality, or other services.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of our website.

If third-party analytics or advertising services such as Google Analytics are used on our website, their collection and use of information may also be subject to their respective privacy policies.

4. Sharing of Personal Information

We do not sell or rent your personal information to third parties for their independent marketing purposes without your consent, except where permitted or required by applicable law.

We may share your information with trusted third parties when necessary to provide our products and services. These may include:

• Payment service providers
• Shipping and delivery partners
• Website and hosting service providers
• Technology and service providers
• Customer support providers
• Marketing or analytics service providers, where applicable
• Business partners, where necessary
• Government authorities or law enforcement agencies when required by law

We may share information when necessary to process orders, collect payments, deliver products, provide customer support, improve our services, prevent fraud, or comply with legal obligations.

5. Disclosure Required by Law

We may disclose your personal information if we believe that such disclosure is necessary to:

• Comply with applicable laws or legal requirements
• Respond to a court order, legal notice, or government request
• Protect our legal rights or property
• Investigate fraud or unlawful activities
• Protect the safety and security of our users, website, or business
• Enforce our Terms and Conditions or other applicable policies

6. Links to Other Websites

Our website may contain links to third-party websites, services, or platforms.

These third-party websites have their own privacy policies and terms. Skin Forge is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

7. Security Precautions

We take reasonable technical, physical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

By using our website, you acknowledge that internet-based data transmission carries certain inherent security risks.

8. Marketing and Promotional Communications

We may use your contact information to provide information about our products, services, offers, promotions, or updates where permitted by applicable law.

You may choose to stop receiving promotional communications from us at any time.

To opt out of promotional emails or other marketing communications, you can contact us at:

Email: [email protected]

Please note that you may still receive important service-related communications, such as order confirmations, delivery updates, account-related messages, or responses to your inquiries.

9. Children’s Information

Our website is not intended to knowingly collect personal information from children under the age of 18.

We do not knowingly solicit or collect personal information from children under 18 years of age.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to remove the information.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, provide our products and services, maintain business records, resolve disputes, prevent fraud, comply with legal requirements, or for other legitimate business purposes.

When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal and regulatory requirements.

11. Your Consent

By using our website or providing your personal information, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.

If you provide personal information relating to another individual, you confirm that you have the appropriate authority or permission to provide that information to us.

Where required, we may seek your consent before using your information for specific purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy.

We recommend checking this page periodically to stay informed about how we handle your personal information.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we collect or use your personal information, please contact us:

Skin Forge
Website: theskinforge.com
Phone: +91 97219 13031
Email: [email protected]

Address:
Tahshil, Chourha Rajshreenagar Colony,
Rajarshi Nagar Colony,
Mirzapur, Uttar Pradesh 231001, India

14. Grievance / Privacy Queries

For any privacy-related query, concern, or complaint regarding the collection, use, storage, or processing of your personal information, you can contact us using the details provided above.

We will review and respond to your request within a reasonable period, subject to the nature of the request and applicable legal requirements.

15. Disclaimer

The information provided on theskinforge.com is intended for general informational and product-related purposes. While we make reasonable efforts to keep the information on our website accurate and up to date, we do not guarantee that all information will always be complete, accurate, or current.

Your use of the website and its content is subject to our applicable Terms and Conditions, Return/Refund Policy, Shipping Policy, and other website policies.

Any disputes arising from or relating to the use of our website shall be subject to the applicable laws and jurisdiction of India.